Refund policy

Last updated: July 29, 2026

Our 30-Day Money-Back Guarantee

All purchases include a 30-day money-back guarantee. If our products don't
make a noticeable difference in how your knees feel day to day, we'll give
you your money back.

How to Request a Return

To start a return, contact us at hello@kneegenie.com within 30 days of
receiving your order. Please include your order number and the reason for
your return. We'll respond within 1–2 business days with instructions.

We may ask you to return the product. If we do, return shipping is at your
own cost unless the item is faulty, damaged, or not as described — in those
cases we cover it.

Return Conditions

Products must be returned in their original condition. We understand you
need to wear the product to test it — light use is expected and won't affect
your eligibility for a refund. Products that are excessively damaged,
stained, or altered beyond normal wear may not qualify.

Refund Processing

Once your return is approved, we'll process your refund within 7–10 business
days. Refunds are issued to your original payment method. Your bank or card
issuer may take a further 5–10 business days to post it to your account.

Wrong Size or Wrong Item Ordered

We don't offer direct exchanges. What we can do depends on timing:

If your order hasn't shipped yet — contact us at hello@kneegenie.com as
soon as possible and we'll do our best to amend it before it goes out.

If your order has already shipped — request a return using the process
above and place a new order in the size you need. Get in touch and we'll
help you pick the right fit.

Damaged or Defective Products

If your order arrives damaged or defective, contact us at
hello@kneegenie.com within 30 days of delivery with a photo of the product
and packaging. We'll send a replacement or issue a full refund at no cost to
you, including return shipping.

Bundles and Multi-Packs

You may return a complete bundle for a full refund of what you paid.

For a partial return, we refund the amount you paid for the bundle, minus
the full individual price of any sleeves you keep. Because bundles are
discounted, keeping part of a bundle means the retained sleeves are charged
at their standard price.

Late or Missing Refunds

If you haven't received your refund within 10 business days of our
confirmation, please check with your bank or card issuer first, as
processing times vary. If you've done that and still haven't received it,
contact us and we'll look into it.

Contact Us

If you have any questions about returns or refunds, contact us at
hello@kneegenie.com.